The Right Questions to Ask Your Restoration Professional

When there is an emergency in your home, it can be overwhelming and confusing to know how to address it. Whether it is a burst pipe, a house fire, or just some mold in your bathroom, you can ask a few baseline questions to get the best idea of whether a restoration company is right for you. Here is a list of key questions to ask:

1. Is your company licensed and insured? 

Only some people are equipped to handle your needs when it comes to restoration. Restoration companies should be licensed to operate in their state to make sure they are doing proper work. 

2. What certifications and experience do your technicians have? 

Your home is important, so you want to ensure that whoever is working in your home is the most qualified and experienced person to handle whatever issues must be addressed. 

3. What is your company’s availability and response time? 

Emergencies happen. If your basement floods or there is a fire in your home, you need assistance sooner rather than later. It is important to check that your restoration professional can address your problem quickly. 

4. What does your restoration process entail? 

You hire a professional to restore damage to your home because you cannot do it yourself, but that doesn’t mean you shouldn't have a clear idea of what work is going to be done.  

5. Can your company give a realistic and accurate timeline for the project to be complete? 

This question is important because you need to know how long technicians will be working in your home and how long it will take for your home to get back to normal. 

6. Does your company work with insurance companies? 

Knowing if your restoration company will work with your insurance provider to minimize out-of-pocket expenses is very important. 

Here at JJ Restoration, we encourage customers to ask questions so we can communicate as much as possible. We are proudly licensed and insured and we ensure our technicians acquire both necessary and additional certifications to serve your needs best. We are available 24/7 and respond as quickly as you call. We are happy to share our process both on our website and in person.